OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
175 ratings and 124 comments received in the last 90 days.
15 April 2025
Mini made it very confusing and difficult to buy this car. They also delayed delivery on 2 occasions. I don't think it's the dealer's fault - it's the central Mini process.
08 April 2025
Very kind person. Very patient, polite and kind.
07 April 2025
Our Sales Contact James Stone was exceptional. He took time to understand our needs and to answer our questions in an unhurried way.
07 April 2025
James was really helpful without being overbearing. He kept me updated through the whole experience. Explained everything and answered all my questions. Still keeping in touch to see how things are going.
05 April 2025
Again a Rashid was very helpful, very knowledgeable and all round likeable guy which made us choose Farnborough over our nearest mini garage (Mayfair)
01 April 2025
The staff were exceptional but the overall experience was very disappointing. We made the payment for the car on Friday 21st March but were unable to take delivery for more than a week due to internal issues.
29 March 2025
Great service
29 March 2025
Easy and straightforward
27 March 2025
Jack was an excellent salesman
14 May 2025
Charlotte was very patient and was willing to help resolve the issues I was having with the software - even after I could not demonstrate the issue . With her help, it was determined that there was a problem with the software
14 May 2025
Quick and easy process.
14 May 2025
Charli was excellent and made sure the tyre was there to carry out this repair and explained could call her if I had any further problems.
14 May 2025
Lovely staff so efficient
13 May 2025
Arriving with a breakdown, I was very stressed. They are such a great bunch of people, really reassuring and professional. Charlie kept me informed while my car was in repair and I felt really well cared for.
13 May 2025
Charlie was incredibly helpful and accommodating throughout the whole process.
09 May 2025
As above.
09 May 2025
Everything done in good time
04 May 2025
I would have rated 5 as I was very satisfied with the service, but have given 4 because we could see black stains of oil on the driver door on the inside fabric. It could have been due to a mechanics hand when opening the car door.
03 May 2025
Charlie, who looked after me was lovely and went the extra mile.
16 April 2025
Very helpful and respectful