OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
159 ratings and 112 comments received in the last 90 days.
15 August 2025
The process was very easy in buying the car and I was kept in touch throughout the whole process. Delivery was smooth and again no pressure. I was taken through how the car operates, quite different from my previous one,
12 August 2025
Apart from the delay in the vehicle arriving to us, everything was fine.
11 August 2025
Professional and helpful throughout
05 August 2025
Very professional crew, any queries were taken care of, pleasure to deal with.
05 August 2025
Really excellent service from my Sales contact keeping me updated
05 August 2025
Very straightforward and simple.
04 August 2025
The team at farnbrough are all very helpful would t go anywhere else for a mini
02 August 2025
Nothing was too much trouble, we were given excellent advice and Callum helped us to maje the right decision and took the time and trouble to really understand our needs
02 August 2025
Well informed throughout the process
18 August 2025
The Hey Mini problem was not resolved
17 August 2025
Very satisfied and had regular feedback, emails and communication was good and I felt I could ask for advice at any stage.
16 August 2025
Great and attentive customer service....better than Hindhead.
15 August 2025
Charlie is always very friendly and helpful.
12 August 2025
Friendly, helpful and efficient staff
11 August 2025
Very reliable, efficient service.
10 August 2025
I was satified with the service at Group 1 Farnborough. The only thing I would suggest is one of the women on reception on the day of the MOT could have been a bit more welcoming and less 'stand offish'
10 August 2025
Great team of people
07 August 2025
I opted to wait, was told the job would take 90 minutes but received the car earlier. The lounge is comfortable with good amenities.
07 August 2025
They only minor fault was with the valeting the boot area was not cleaned.
21 August 2025
Fast and efficient